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Shipping | Order Changes | Returns | Payment | Inventory | Hand-Dyed Yarns | Yarn Marathon | Yarn Lotto
Domestic Shipping
All orders are shipped via USPS Priority Mail within 1-2 business days of your order. All orders over $75 ship free. Orders under $75 ship for a flat shipping rate of $5 per order. For orders under $25, you'll be given the option to use USPS First Class mail instead of Priority Mail - the flat rate for these orders is $3.
International Shipping
We are happy to accept international orders! Orders under $75 ship to Canada for a flat rate of $6, and orders over $75 ship free!
In Europe or Australia? Orders under $75 ship for a flat rate of $9 via First Class mail, and orders over $75 ship for $5. All other countries must be shipped insured via Priority Mail at a flat rate of $24 per order.
All international customers are responsible for your countries customs fees and duties. Customs forms are filled out in accordance with U.S. and international law to accurately reflect value and contents of the package.
Location
Eat.Sleep.Knit is located in Smyrna, GA, in the Atlanta metro area. Georgia residents will be charged 6% sales tax on all orders. You can send us mail at this address:
Eat.Sleep.Knit
1600 Wilson Way SE
Ste. 9
Smyrna, GA 30082
In-Store Pick-Up/Shopping
As of April 2009, we are delighted to be able to open to the public for in-store shopping and order pick-up. You can shop in-person at the store Tuesdays, Thursdays and Fridays from 10 AM to 2 PM. You can also pick-up your online orders at the store to save on shipping costs - just leave us a note and we'll remove these charges from your order.
Order Changes
Forget something? If you need to add additional items to your order, go ahead and place a new order for the additional items. So long as your original order status is still listed as "Confirmed," you will have the option to select combined shipping for the second (or third!) orders, saving you shipping costs.
Returns
We want you to be happy with your yarn, so if you receive your order and it isn't what you expected, we're happy to refund your credit card or issue store credit - just send the merchandise you'd like to return back to us within 60 days of your order along with a copy of the invoice included with your order. If you would prefer store credit, please make a note on your invoice! We can only accept returns on new, unused merchandise still in the original packaging. Sale items, closeout items, needles, crochet hooks, patterns, and gift certificates are not returnable. Refunds will be for the full amount of your order minus any shipping costs incurred if your order is no longer over $75.
Please allow up to 4 weeks for returns/exchanges to be processed.
Mail returns to:
Eat Sleep Knit
1600 Wilson Way SE Ste. 9
Smyrna, GA 30082
Exchanges
If you need to exchange a flawed skein for another of the same item, please send us an e-mail with your name, e-mail address, order number, and information about the issue. We wil replace the item at our expense and issue you a credit for return shipping to us.Exchanges due to unreasonable expectations will be charged shipping fees. "Unreasonable expectations" include but are not limited to complaints regarding skein matching, dye jobs, and tangling of skeins, if returned merchandise is deemed to be in saleable condition.
For all other exchanges - simply return your new, unused yarn to us via the return policy above and place an order for the new yarn you would like. You do not need to wait for your return to be processed before placing the order for the new yarn.
Payment Information
We currently accept Visa, Mastercard, Discover, and American Express. We do not charge your credit card until your order has been processed and has actually left our facility - if you see a "pending" charge on your account, this merely indicates that your bank has authorized to charge your card up to this amount.
Are you getting an error when you run your credit card on our website? For your security, we process all credit cards using address verification, which means that the name, card verification code, and complete billing address must match the address on file with your credit card exactly. Please confirm that these match before contacting us - we won't be able to process your card in the event of an address mismatch.
Multiple Charges
We will only charge your credit card once for every order you place. If you receive an order confirmation from us, your card will be charged for that order unless you let us know you want to cancel it. If you got any errors during the ordering process and did not receive an order confirmation, your credit card will not be charged for these.
If you submit your order multiple times on our website without correcting address or security code errors, your bank will process multiple authorizations. We do not charge your credit card multiple times, and we can not cancel these authorizations as they are from your bank, but we absolutely will not charge them. To prevent this in the future, do not re-submit your order until all errors have been corrected, and contact your bank if you are unable to resolve the error on your own.
Out of Stock Yarns
We restock all of our yarns as soon as they are running low (sometimes even earlier). Unless a yarn is labelled CLOSEOUT, we will be re-stocking it as soon as we and/or the dyer are able. We only carry hand-dyed yarns, with most companies being just 1-5 people. As such the lead time for yarns is much longer than more
"mass-produced" yarns, and it can be anywhere from 1-12 weeks to get a new order in. If you are waiting for a specific yarn, you can now sign up for e-mail notification by adding a yarn to your wishlist and checking the appropriate checkbox. Restocks are also often announced in our Ravelry group Must be a Raveler to follow this link - registration is free) as well!
Dye Lots and Matching Skeins for Larger Projects
We think that hand-dyed yarns make the perfect choice for every project - not just socks and accessories! Any time you place an order for multiple skeins of one color/yarn, we do our very best to match your skeins visually as though the project were our own. Many of our vendors do not use dye lot numbers, and some that do vary greatly even within these dye lots, so we rely on visual matching rather than dye lot numbers. If we do not have enough matching skeins for your order, we will e-mail you before mailing to give you the option to take the less matching skeins or not.
We treat skein matching for larger projects as though the project would be our own sweater, so you can be assured that your skeins are matched with care!
Knitting with Hand-Dyed Yarns
Because hand-dyed yarns vary greatly from batch to batch, skein to skein, and even within the skein, for any project requiring multiple skeins of any hand-dyed yarns, you should alternate skeins every few rows to get best results. The next best technique is to alternate skeins for the last inch of so of each skein while starting a new skein, to at least make the transition a little more seamless. We match all skeins with this recommendation in mind, as finding two hand-dyed skeins that are identical enough that the transition would be invisible is nearly impossible.
My Skeins Don't Match!
We do try our best to match skeins, but sometimes we can make mistakes, or a skein, once untwisted from its hank, may reveal itself as very different than it appeared twisted up. If we have sent you multiple skeins that do not match, please send us an e-mail and we will make it right.
Please keep in mind the points above, though - hand-dyed yarns for larger projects likes sweater may not be for everyone! It is pretty unusual to find 12 identical skeins of a hand-dyed yarn, so if that is what your project requires, we do recommend taking the variability of hand-dyed yarns into consideration prior to purchase.
You may have received yarn that matches very well visually but has different dye lot numbers; this is in the best interest of your project. Or, you may have received yarn with subtle variations that is close enough for alternating skeins but not otherwise - if this is the case then typically the yarn you have purchased varies quite a bit from skein to skein and we have provided you the best match we can from our inventory. If we have not sent you an e-mail about it, it may mean that we have messed up in which case we want badly to fix it, or it may mean that we consider these skeins close enough for our own knitting. We will pay for return shipping and shipping the new yarn to you any time we send you skeins that are too mismatched for knitting even with alternating skeins as recommended.
Yarn Marathon
We track the total number of yards in the skeins you've purchased at our store (your mileage), and you earn store credit and small prizes every time you hit a "mileage" marker. Each month, we'll designate several "Power Boost" yarns - these yarns will be worth a percentage more yardage than what is actually in the skein. Orders of six or more skeins in one color qualify for a 50% "Sweater Boost." For more information, visit our Yarnathon home page.
Yardage Miscalculation
Yardage miscalculation? The most likely culprit is that you have created more than one account with us, and your orders may be split between these. We can combine all of your yardage onto the account you designate as your primary account on a one-time basis, just e-mail us and let us know. As yardage is calculated automatically when you place an order and applied to your account at the time of your order, these are the only circumstances we've come across where yardage was added incorrectly.
I forgot to sign up - can you add my yardage for my previous order?
As long as you let us know within 30 days, we are happy to add yardage to your account retroactively. However, because prize bags are included in the order that you earn them automatically, you will not receive any prize bags that you may have missed when not registered unless you e-mail us with your order number on your next order. Due to additional shipping charges incurred, we regret that we can not mail these out separately to you. All store credit prizes will still be awarded as no shipping costs are associated with these.
Yarn Marathon Prizes
Our goal is to ship any Yarn Marathon rewards with your order when you earn them. Occasionally, if supplies run out, we will have to ship prizes separately or with your next order. If your reward does not ship with your current order, you should expect to receive it within 2-3 weeks, as soon as we have supplies back in stock. If you have not received a prize you are owed after three weeks, please e-mail us right away so we can fix that! All store credit rewards are automatically applied to your account and available for use immediately.
Yarn Lotto
You'll receive a scratch-off ticket in every order you get from us. Scratch the playing area, and if you have three of the same prize on your ticket, you've won that prize! Mail it back to us at the address on the card to claim your prize - prizes range from $5 in store credit to a few lucky $100 tickets. Matching items do not have to be in a row. Please allow two weeks for store credit to be credited to your account; up to four weeks for yarn prizes. Sorry, but we have no way to enter these online now or in the future.
All store credit prizes will be applied to your user account within one week of receipt. Yarn prize winners are processed once per month - you will receive an e-mail prior to shipping asking for your color/yarn preferences. Due to the volume of e-mails we get about specific Yarn Lotto prizes, we are no longer able to confirm that we have your lotto ticket until this four-week window has passed. If you have mailed in a ticket for a yarn prize more than four weeks ago and not received this e-mail, please e-mail us so we can fix it!
Lost Orders
While this is very rare, in the unlikely event that your order is lost in the mail, we are happy to mail out replacements for any orders shipped via Priority Mail once we have confirmed with the USPS and the custmer that the order has been lost. Unfortunately, we can not provide replacements on orders shipped via First Class mail as these packages can not be tracked or insured, particularly internationally.
Product Suggestions
Is there a great yarn you'd like to see in the shop, or a colorway we've somehow overlooked from our current suppliers? Let us know, and we'll look into adding it to our inventory. We also accept special orders whenever possible.
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