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Domestic Shipping
All orders are shipped via USPS Priority Mail
within 24-48 hours of your order. All orders over $75 ship free.
Orders under $75 ship for a flat shipping rate of $5 per order.
For orders under $25, you'll be given the option to use USPS First
Class mail instead of Priority Mail - the flat rate for these
orders is $3.
International Shipping
We are happy to accept international orders!
Orders under $75 ship to Canada for a flat rate of $6, and orders over $75 ship free! In Europe or Australia? Orders under $75 ship for a flat rate of $9 via First Class mail, and orders over $75 ship for $5. If you are international and would like your order faster, we can accomodate you at an additional cost - please contact us for rates.
Payment Information
We currently accept Visa, Mastercard, Discover, and American Express. We do not charge your credit card until your order has been processed and has actually left our facility - if you see a "pending" charge on your account, this merely indicates that your bank has authorized to charge your card up to this amount.
Are you getting an error when you run your credit card on our website? For your security, we process all credit cards using address verification, which means that the name, card verification code, and complete billing address must match the address on file with your credit card exactly. Please confirm that these match before contacting us - we won't be able to process your card in the event of an address mismatch.
Product Suggestions
Is there a great yarn you'd like to see in the
shop, or a colorway we've somehow overlooked from our current
suppliers? Let us know, and we'll look
into adding it to our inventory. We also accept special orders
whenever possible.
Returns
We want you to be happy with your yarn, so if
you receive your order and it isn't what you expected, we're happy
to refund your money or exchange for another item - just send
the merchandise you'd like to return back to us along with a copy
of the invoice included with your order. Refunds will be for the
full amount of your order minus any shipping costs. Unfortunately,
we can only accept returns on new, unused merchandise still in
the original packaging.
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